Helpdesk

What is a LiveOn Digital Event?

A LiveOn Digital Event is the online equivalent of a Physical Event, as you can enjoy online all of its content and networking experience. The LiveOn platform allows you to take part in sessions which are held live, to visit sponsors booths and to converse live with sponsors representatives as well as to communicate in real time with potential associates and customers who may also be attending the same event.

How can I sign up for the 7th International Compliance Forum?

To attend and take part in the proceedings of the 7th International Compliance Forum as a participant, speaker or sponsor, you will have to follow the procedure established by the respective event organizer. You can register through the conference Lobby by selecting “Login” (upper right area in the “Lobby” section) and then “Registration”. These statements are automatically forwarded to the organizer, from whom you will receive an update on the progress of your registration and participation process, including its potential cost. Note that for any questions, you must contact the organiser in his contact details mentioned in infokiosk or have been communicated to you by him in some other legitimate means.

After processing your application according to the organizer process (including checks of your details and your payment, if required), you will receive information about the progress of your registration and participation process. Note that for any questions, you must contact the organizer at his contact details mentioned in infokiosk or have been communicated to you by him in some other legitimate means.

I am at the Lobby. How do I register to the 7th International Compliance Forum?

There is a “Login” button in the upper right-hand corner of your screen. By pressing it, you will be redirected to a special screen where you must press on “Register”. 

Here you may sign up for the 7th International Compliance Forum event you want to attend by filling your personal details. Of these details, those marked with (*) are mandatory.

To complete your registration, you must check the box below the "I have read the Data Protection Policy ", stating that you have read and accept the terms of the Data Protection Privacy Policy.

Username is automatically defined as the e-mail you sign up with. This email can not be changed after registration. As a password, you specify what you want during the registration process in the "Password" field (you confirm in the "Confirm Password" field). Note that your password is unique, only you know it, and you can change it at any time only via the password change process that you will find on the same screen.

Once your application has been processed, according to the organiser’s procedure (including checks of your details and your payment, if required), you will receive information about the progress of your registration and participation process. Note that for any questions, you must contact the organiser in his contact details mentioned in infokiosk or have been communicated to you by him in some other tested way.

What information does the participant’s e-card contain at the 7th International Compliance Forum?

Your participant e-card, which is your «business card» for the entire duration of the 7th International Compliance Forum, contains all the details listed below, as you provided them when you registered, or which you have provided and corrected them after logging in. Items marked (*) are mandatory.

These details will be forwarded to any sponsor representative to whom you have left your information by visiting their e-booth. These details will also be exchanged with any other participant, speaker or sponsor’s representative to whom you will send or receive a networking request. Finally, these details may be available (in accordance with the restrictions and provisions of the Data Protection Privacy Policy) to the sponsors of the event during and after the event.

How do I update my participant’s e-card at the 7th International Compliance Forum?

You will find your personal participant’s e-card after you log in the 7th International Compliance Forum, in the upper right-hand corner of the menu, at the place where you see your name and photo (if you have added one after registration). To update your e-card, select “Profile” and you will be redirected to a separate screen showing you all the e-card details you can add and/or change.

Note that you cannot change the e-mail address you initially used for your registration to the event. This is the e-mail where you will receive all platform notifications, related to your participation to the event and your navigation at LiveOn platform. Note also that you cannot add a photo to your e-card directly from your device camera (PC, mobile phone, etc.), and you can only upload a digital photo stored in your device, of a minimum size of 100X100 pixels.

When you are done with your corrections, you must “Save” your profile and “Return to the Lobby”. If you press “Return to the Lobby” without Saving, any additions or changes you have made will be lost.

I'm at the Lobby. How do I enter the 7th International Compliance Forum?

In the upper right corner of your screen, there is the "Login" button. Pressing it will take you to a special screen where you will have to enter the username (which is the email you stated during your registration) & the password that the organizer has confirmed to you after your registration. Then press the "Login" button to complete your Login process.

After logging in, you will be automatically forwarded to the Lobby of the 7th International Compliance Forum you registered. Note that now the Login button has been replaced by your Profile button: your photo (if you submitted one during the registration process) and your first name. This means you are already logged in and may start browsing the 7th International Compliance Forum areas.

I forgot my username and password, what can I do?

The username is the email you registered when you signed up. If you have forgotten it, contact the Organizer of the 7th International Compliance Forum you've subscribed to.

If you forgot your password, during the Login process you will have to click on "I forgot my password". On the screen to be displayed, you should on the tab "step 1. Confirm your email" enter the email you entered when you registered and then press the "Send Password Reset Link" button. This process is completed with the appearance of the message " We have e-mailed your password reset link! ".

The password reset message is sent automatically, however it may take some time to receive it from your mail server and forward it to your account mailbox, so we recommend that you check your email account regularly. If you do not find the above password reset message, repeat the above procedure.

When you receive the e-mail with the Password Reset Link, click on this "Reset Password" button. On the screen that will appear, enter your new password twice: once in the "New password" field and another in the "Confirm new password " field. Then click on the "Change Password" button to complete the password change process and return to the Login screen and sign in to the 7th International Compliance Forum.

What can I do at the 7th International Compliance Forum?

At the navigation area, which is at the upper part of the screen in the Lobby area and respectively at the same place in all other areas of the 7th International Compliance Forum, you will find a set of menus with our main “destinations”:

- Lobby: this is the entry point for the 7th International Compliance Forum, where you can get informed on the topics, the agenda and the speakers of the event you are attending.

- Stage: this is the area where you can attend the event proceedings, live during the event and recorded after its completion, and submit your questions to the speakers.

- Agenda: here you can find out about the individual sessions on the program, their hours and speakers and select the speeches and discussions you want to attend.

- Sponsors: in this area you can meet the event sponsors, find out about their products and services and discuss with their available representatives.

- Helpdesk: here you will find the assistance and information you need on how a LiveOn Digital Event operates and how to attend the event you have registered for.

How do I change the language of the 7th International Compliance Forum?

The organizer of the 7th International Compliance Forum you will be attending may have set LiveOn menus and general texts in the various venues of the event to be available in two or more languages. In this case, the language selection button will appear in the menu area, with the flag and the name of the language selected by the organizer by default.

You can select another language for the app by clicking on the language button that appears in the navigation menu area at the top of the screen. By clicking on this button, you will see and select the display language you want.

With this procedure, you can change the display language of the app as often as you want. Note that this process does not affect the language in which the organizer has entered the texts related to his event (e.g. topics and descriptions of speeches and discussions, corporate descriptions in the sponsors booths, etc.), which will appear in that language regardless of which language the application appears in, as well as your personal information (e-card) which will appear in the language in which you have entered them.

How can I watch the live stream of the 7th International Compliance Forum?

To watch the live stream of the 7th International Compliance Forum as a participant, speaker or sponsor, you must select “Stage” from the navigation menu and then, on the new page that appears click on the video to start the streaming broadcast. This option is only available while the event is live streaming.

How can I listen to the interpretation of a live-streamed session during the 7th International Compliance Forum?

If additional interpretation channels are available by the organizer of this 7th International Compliance Forum, then while watching a session or speech at the Stage area, two or more buttons to select the corresponding interpretation channel will appear at the top left area of the stage and below the 7th International Compliance Forum logo. By clicking on one of them, you will be able to select the language in which you want to watch the speech or session on Stage.

How do I ask speakers questions in a session held live on stage?

During a live speech/presentation on stage, you have the opportunity to ask questions to the speakers, by writing in the special question box that appears under the live streaming window on Stage. At each question appears the time it was posted, your name as the sender, and the text of the question. The questions you enter are forwarded directly to the speakers and/or presenters of the event and are answered during or at the end of the session, as set by the organizer each time.

How do I participate in polls during a live session on Stage?

In the 7th International Compliance Forum the organizer can choose to give participants the opportunity to take part in short polls during live streaming.

If the 7th International Compliance Forum you are attending provides this feature, then a small window with one or more questions will appear in the Stage area, to the left of the live stream window and below the speaker details card.

Below each question will appear two or more alternative answers, which you are invited to select in order to participate in the poll. Once you select one (or some) answer, then click on the "Vote" button. In the next pop-up window, the results of the poll will be displayed up to that time, with the following layout: next to each alternative answer to the previous question will be displayed the% percentage that the specific answer occupied in the total of the alternative answers to the specific question. At the bottom, the total number of participants who answered this question will be displayed by selecting one of the answers.

Please note that you only have the right to participate in a poll once. Finally, it is worth noting that you may see the results of the poll up to this point and before voting, by clicking on the "Results" button at the bottom of the question box.

How can I attend the Stage at the 7th International Compliance Forum event while utilizing the rest of the app's features?

When you attend the 7th International Compliance Forum you can make good use of the rest of the app’s individual features at the same time (e.g. the stage with the live stream of an event and, in parallel the networking area or any of the platform’s general info areas), you will have to right-click on the respective button on the navigation bar while at the 7th International Compliance Forum URL, in order to open a separate window on your browser for each individual area.

How will I be notified about the 7th International Compliance Forum?

Once you log in, navigate to the “Agenda” area, where you will find the complete list of the various event sessions, with speeches and panel discussions.

Before a particular session starts, by pressing the “Notify Me” button, you register to receive an automatic e-mail notification by e-mail 10 minutes before the session starts.

By pressing the “Add to Calendar” button, you also have the option of adding each session separately to your Calendar (Apple, Google [online], Office 365 [online], Outlook, Outlook [online], Yahoo [online]), in order to receive a Calendar Reminder once you set it up.

What do I do if I have a question about browsing the 7th International Compliance Forum?

If you have questions about browsing through the 7th International Compliance Forum, you can look for an answer under the Helpdesk menu. This is the menu you are currently in. Today, you will find the basic information you need for your browsing. We will gradually add more answers to questions you submit, once we evaluate them, in order to improve your online experience with LiveOn. 

If you can't find the question you want or if the answer does not sufficiently address your question, please contact directly the organizer of the 7th International Compliance Forum you are attending.

How are the personal data I provide for my participation at the 7th International Compliance Forum protected?

IMH collects and processes only your personal data that relate to the event you wish to attend, your role in it and your overall browsing experience through the event platform. The detailed Data Protection Privacy Policy.

IMH Privacy Policy
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